How Virgin Trains quadrupled its happiness score

Partnership, strategic vision and user-centric solutions

By acting as an extension of Virgin Trains’ IT team, we were able to transform its operations, streamline its IT services and enable its team to increase levels of business productivity.

And, we helped the national train operator take its user happiness score from 21 to 80, over a six to 12 month period. 

 

John Sullivan, CIO at Virgin Trains, said: “Working with Spherica has been a really big help to us.

 

“If we didn’t have Spherica, I’m not sure our happiness score would be at 80, and that’s critical for us.”

 

Stuart Mackcracken, head of IT at Virgin Trains, added: “What makes Spherica stand out is their focus on customer experience.

 

“They are far more agile, far more proactive, and offer a far more tailored service than many service providers, and that really adds a lot of value to what we can deliver as a technology team.”

For more detail about our work with Virgin Trains, watch our video below.

See what Virgin Trains says about how Spherica
has transformed its IT service

 


Discover how we achieved this outcome by reading Virgin Trains' project case studies

 

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